HOW DO I PAY FOR MY ORDER?
We are happy to accept MasterCard, Visa and Australian Bank Card. Love Favors All does not ship C.O.D. If you have any questions, contact Customer Service by:
E-mail: customers@lovefavorsall.com

Order Process

CAN I CHANGE MY ORDER ONCE IT HAS BEEN SUBMITTED? 
After your order has been submitted, it is processed immediately upon receipt. Any changes will be subjected to a $3.00 service charge.

WHAT HAPPENS IF ITEMS ARE TEMPORARILY OUT OF STOCK? 
Items temporarily out of stock at time of shipping will be marked "Out of Stock".

WHAT HAPPENS IF MY PARCEL WAS DAMAGED? 
In the case of a damaged parcel, please inform the Courier immediately. All claims for defective or damaged items are to be filed with Love Favors All. Full credit will not be granted on returned items that have price tags or appear to be shop worn. Although we try to maintain high standards, many items are handcrafted, therefore slight variations may occur. Similarly, we reserve the right to change or alter the design due to availability of raw materials and production difficulties. Love Favors All does not guarantee the safe arrival of candles shipped during the hot summer months.

Shipping and Returns

WHERE DOES LOVEFAVORSALL SHIP TO? 
We ship anywhere worldwide.

Continental U.S. Customers
Lovefavorsall will ship via courier using our preferred carrier Fedex. All sales F.O.B. from Sweetgrass, Montana. Due to the bulkiness of some of our items, shipping costs may greatly exceed the posted rates. In these rare cases you will be contacted with the exact shipping rates before we process the order.

Canadian Customers
Lovefavorsall will ship via Purolator, Loomis, or Canada Post. All sales F.O.B. from our Dunmore, Alberta Head Office. Due to the bulkiness of some of our items, shipping costs may greatly exceed the posted rates. In these rare cases you will be contacted with the exact shipping rates before we process the order.

Australian Customers
Lovefavorsall will ship via courier. All sales F.O.B. from Mittagong, NSW, Australia. Actual courier rates will be applied. Due to the bulkiness of some of our items, shipping costs may greatly exceed the posted rates. In these rare cases you will be contacted with the exact shipping rates before we process the order.

*Lovefavorsall makes every effort possible to ship an order within 1 to 3 days of the date of receipt. Customers requesting a "Rush" will be accessed a $8.00 surcharge.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Our Shipping timeline is as follows:
Standard Ground Shipping — 6-12 business days (varies with location)
Regular Express Shipping — 3-5 business days (varies with location)
International Air Shipping — 1-3 weeks (varies with location)

CAN I RETURN MERCHANDISE? 
Contact our Customer Service before returning merchandise for any reason. Orders returned or refused without prior authorization will be subject to all freight charges incurred in the shipping and back shipping of merchandise. All returned goods will be accessed a 15% restocking fee. A returned shipment must include a "Return Authorization Number" or it will be refused by Lovefavorsall. Items correctly personalized cannot be returned. Information will be applied to the product in the same order and exactly as submitted.